ICI delivers a wide range of Outbound
and Inbound services. What it comes down to
is that we have experience, industry knowledge
and the services no matter what
your requirements are.
Services We Offer
We offer a wide variety of services,
ranging from 24hr Answering Services,
Infrastructure Rental, Customer Care,
to Fully Outsourced Call Centre Seats.
Tel: 0861 77 22 55
Intl Tel: +27 12 68 29 222
Fax: 086 523 8079
WHY CHOOSE US
We have the capacity to cater for any level of campaign,
both inbound & outbound for the certain time frames needed.
SERVICES WE OFFER
24hr Answering Service
Being available 24/7 to resolve urgent business matters can be a crucial business need. Never drop calls and make sure your customers, employees or suppliers can always reach you when needed.
Customer care is a core value for any successful business and our call centre adds value with friendly service and customer based outcomes.
With our special touch, customers will experience the care they deserve .
Event & RSVP Management
Whether you are managing, planning, booking or promoting an event, we have the solution. We handle bulk inbound calls where bookings can be loaded, scheduled, cancelled and all the relevant information captured.
Compliment & Complaint Logging
Service & quality levels differ in every business, but with accurate record keeping of all compliments & complaints you can stay ahead of your business with up to date information.
Renting call centre infrastructure has many benefits. Our infrastructure is built on state of the art technology that leads to cost savings and greater productivity. This service provides flexibility and scalability.
Outsourced Call Centre Seat
Setting up your own call centre can be expensive and requires a lot of time and specialised knowledge. By making use of our full outsourced call centre seat we will handle calls, emails, documents and more.
- Thank you very much for your hard work – without your help and support we would not have been able to pull this off.Monte CasinoManagement
- I would definitely recommend Independent Call Industries to anyone looking to outsource.Gavin BellManaging Director Bidvest Premier Lounges
- We are most impressed by the excellent service we have received since dealing with Independent call industries. They take pride in customer service and take a personal interest in our business.Ronnie DawsonGroup Marketing Manager